*DUE TO INCREASED ORDER VOLUME & CARRIER DELAYS, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED OR POSTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.
GENERAL SHIPPING INFO:
Merchandise ordered on GrandeCosmetics.eu European sites is shipped via Royal Mail International to France, Italy, Germany, and the Netherlands.
You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.
Please note, as we ship via Royal Mail International (located in the United Kingdom), tracking is unavailable once your package has left the United Kingdom.
Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team via email at customerservice@grandecosmetics.com. Our customer service team is available from 9AM – 5PM EST Monday thru Friday, in the United States, excluding US holidays.
Shipping and Delivery
We offer the following shipping methods for online orders:
| Shipping Type | France, Italy, Germany, Netherlands | Outlying Areas | Delivery Times |
|
Standard Ground: Orders under €50 Shipped via Royal Mail International |
€5.95 per order |
€5.95 per order |
Delivery time 5-7 business days |
|
Free Standard Ground: Orders over €50 Shipped via Royal Mail International |
FREE *correct method/rate must be selected at checkout to apply |
FREE |
Delivery time 5-7 business days. |
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.
Returns & Exchanges
Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.
To initiate a return, please email us at customerservice@grandecosmetics.com with your order number, name, items you wish to return and the reason for the return.
Questions? You can reach our customer service team via email at customerservice@grandecosmetics.com Our customer service team is available from 9AM – 5PM EST Monday thru Friday, in the United States, excluding US holidays.
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